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https://hal-univ-tours.archives-ouvertes.fr/hal-03563142
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Patrice Cottet, Marie-Christine Lichtlé, V. Plichon. The Importance of Value in Services : a Study in a Retail Environment. International Research Seminar in Service Management, 2006, La Londe les Maures, France. ⟨hal-03563142⟩
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