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Véronique Plichon : Connect in order to contact the contributor
https://hal-univ-tours.archives-ouvertes.fr/hal-03563131
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V. Plichon, Marie-Christine Lichtlé, Patrice Cottet. Emotional states in a retail context : Some specificities that retailers must take into account. International Research Seminar in Service Management, 2008, La Londe les Maures, France. ⟨hal-03563131⟩
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