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La mutation numérique du secteur social et médico-social : recompositions organisationnelles et résistances institutionnelles

Abstract : His thesis, in a critical and qualitative approach, focuses on the propagation of digital machines in the social sector from a three-year participant observation under a CIFRE contract in an organization managing about thirty establishments and 800 professionals. The main elements of the reflection emerged from the observation and participation in the redesign of the information system within this organisation. From the elaboration of the specifications to the actual implementation of digital tools, analyses of the internal properties of the artefacts, of the laws in force concerning their use and of the mechanisms of domination exploited by GAFAM and their representatives emerged. These phenomena revealed contradictions with the organisational cultures of the institutions encountered, which were faced with a transversal managerial reorganisation coordinated and made possible by the redesign of the information system and its infrastructure. The thesis therefore re-interrogates certain types of artefacts that proliferate as they are developed to create a split and distance between the designers and the end users. This situation, has led to forms of heteronomy, acceleration and accumulation that have resulted in an explosion of IS infrastructure costs, whereas the initial approach was to rationalise and reduce them.
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Submitted on : Thursday, December 2, 2021 - 9:26:10 AM
Last modification on : Monday, December 13, 2021 - 12:03:05 PM
Long-term archiving on: : Thursday, March 3, 2022 - 6:42:36 PM


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  • HAL Id : tel-03462771, version 1


Mathias Fauche. La mutation numérique du secteur social et médico-social : recompositions organisationnelles et résistances institutionnelles. Sciences de l'information et de la communication. Université Rennes 2, 2021. Français. ⟨NNT : 2021REN20012⟩. ⟨tel-03462771⟩



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